Terms & Conditions

General booking conditions

An enquiry, suggested itinerary or quotation does not reserve a vehicle, room or package. Your booking is confirmed when availability has been checked, the required payment has been received and Udan Travel Ind Services has issued a written booking confirmation.

• Review your confirmation: Check names, travel dates, guest numbers, pickup and drop locations, service details and the payment schedule. Tell us promptly if anything needs correction.
• Check the complete price: The accepted quotation should state the total in INR or the expressly agreed currency, applicable taxes, inclusions, exclusions and additional-use charges.
• Confirm special requests: Seating preferences, assistance needs, room requests, meals, guide language and other requirements are included only when confirmed in writing.
• Keep one agreed record: Retain the final quotation, payment receipts and booking confirmation. Changes to dates, guests or services require written agreement and may affect availability and price.
• Applicable terms: Your confirmed booking is governed by the conditions agreed at confirmation. Keep a copy of those conditions with your booking records. Any booking-specific variation must be disclosed and agreed before payment.

Hotels and tour packages follow their respective policies below. A standalone transport booking follows the transport policy. Where transport forms part of a confirmed tour package, the package conditions apply to that included service; the same amount is not subject to a second cancellation deduction.

Transport booking terms

These conditions apply to standalone car, Tempo Traveller, Force Urbania and bus bookings for local travel, airport transfers, one-way journeys and outstation trips. Read them with your accepted quotation and booking confirmation.

1. Payment schedule

Your quotation and confirmation will show the exact advance, pickup instalment, final balance and payment dates. For a one-way transfer or single-day trip, the balance-payment deadline must be agreed in writing before payment.

2. Customer cancellation, postponement & advance

Any revised booking requires a fresh availability check and quotation. The cancellation treatment of payments received in addition to the advance must be stated in your booking confirmation before payment. A fixed additional deduction is not specified on this page.

If Udan Travel Ind Services cannot provide a confirmed service, we will contact you to discuss the available alternative or applicable refund arrangements and record the resolution in writing. The customer-cancellation rule above does not automatically determine the outcome of a company cancellation or a safety-related disruption.

3. Dense fog, weather & safe driving

Driver rest, road closures, landslides, flooding, official restrictions and other safety concerns may require changes to the departure time, route or itinerary. We will discuss practical alternatives and any cost implications. Additional accommodation, replacement transport or extended-duty charges should be explained and agreed before they are incurred wherever practicable. A weather-related interruption is not automatically treated as a customer cancellation.

Open the sections below for the operating conditions relevant to your journey.

Hotel booking terms

For hotel-only reservations, payment and cancellation deadlines are measured against the confirmed check-in date.

Payment policy

The remaining 60% must therefore be paid by the stated deadline. If you are booking within 25 days of check-in, request and agree the payment deadline before paying; the normal advance schedule must not be assumed to apply.

Cancellation policy

The following cancellation fees apply to hotel bookings, based on the time remaining before the confirmed check-in date.

Any payment already received will be taken into account when calculating the cancellation amount and refundable balance. The same charge will not be deducted twice.

Your stay & room arrangements

• Check the hotel name, stay dates, room category, number of rooms, adult/child occupancy and confirmed meal plan.
• Confirm extra-bed arrangements, child charges, mandatory meals or supplements and applicable taxes before payment.
• Check-in and checkout follow the confirmed property's timings. Early check-in and late checkout require availability and may carry additional charges.
• Guests must meet the hotel's identification and check-in requirements. International guests should confirm the documents required for their stay and use the authorised process for providing them.
• Changes to dates, room categories or occupancy require reconfirmation. Conditions for early checkout, unused nights and no-shows must be disclosed in the booking confirmation.
• If a confirmed hotel becomes unavailable, we will discuss the proposed alternative and any material difference in room category, location or price before agreement.

Tour package terms

For tour packages, payment and cancellation deadlines are measured against the confirmed tour departure date.

Payment policy

The remaining 60% must therefore be paid by the stated deadline. For departures within 25 days, request and agree the payment deadline before paying; do not assume the standard advance schedule applies.

Cancellation policy

The following cancellation fees apply to tour packages, based on the time remaining before the confirmed departure date.

Any payment already received will be taken into account when calculating the cancellation amount and refundable balance. The same charge will not be deducted twice.

Itinerary, inclusions & changes

• Your confirmed programme: Review the day-wise itinerary, overnight destinations, pickup, final drop, hotels, room occupancy, transport and meals.
• Only listed services are included: Guides, entry tickets, activities, permits, flights and train tickets are included only when expressly stated in the accepted quotation. Optional activities and personal expenses must be checked separately.
• Changes outside the original plan: Customer-requested diversions, extra nights, additional guests or services require availability and a revised price.
• Travel conditions: Weather, road closures, attraction closures, permits and local restrictions may affect the programme. We will communicate necessary changes and discuss practical alternatives and cost implications.
• Unused services: Ask for the applicable treatment of missed sightseeing, unused services, early departure and no-shows before payment. A refund must not be assumed where no such arrangement has been agreed.
• Guest preparation: Carry the required travel documents, observe reporting times and check the eligibility and safety requirements of any booked activity.
• Significant changes: If Udan Travel Ind Services cannot provide a confirmed package or proposes a material change, we will discuss the available arrangements and record the agreed resolution in writing.

Any exceptional supplier conditions must be disclosed before payment. A package cancellation must not result in the same included transport, hotel or activity amount being charged twice.

Cancellation requests & refunds

1. Send a written request: Email info@udantravel.com or message the business WhatsApp number with your booking reference, lead guest name, travel dates and the services you wish to cancel.
2. Check the receipt time: Cancellation is assessed from when the written request is received. Deadlines use India Standard Time (IST). The cancellation bands refer to calendar days before the confirmed departure or check-in date; clarify any cutoff in your booking confirmation.
3. Review the calculation: We will provide a written breakdown of payments received, applicable cancellation charges and any refundable balance. For hotel and tour bookings cancelled 45 days or more before the relevant date, no cancellation fee applies under the standard schedule above.
4. Confirm refund arrangements: The applicable refund method, required details and processing period must be communicated in writing. No universal refund-processing period is promised on this page.
5. Keep changes separate: A request to change dates is not automatically a free cancellation or rescheduling entitlement. Revised availability, price and applicable conditions must be agreed in writing.

These terms do not exclude any rights or remedies that cannot lawfully be excluded. Contact us if the written quotation, payment record or confirmation appears inconsistent with the applicable policy.

Booking assistance & service concerns