Privacy Policy

1. Who this policy covers

This Privacy Policy describes information handled through udantravel.com and travel enquiries made to Udan Travel Ind Services. For questions about your information, contact info@udantravel.com or call +91 7011911252.

2. Information you provide

When you submit an enquiry, we receive the details you enter, which can include:

• Your name, email address and mobile number.
• Travel dates, pickup point, destination and passenger count.
• Your preferred package or vehicle, luggage and seating needs.
• Your message and the website page from which you made the enquiry.

Only share information relevant to your trip. Do not put passwords, payment PINs, OTPs or full payment-card details in an enquiry message. If you share another traveller's information, make sure you have their permission.

3. How enquiry information is used

Your enquiry details are sent to our team by email so we can respond, discuss availability, prepare a quotation and clarify your travel requirements. The enquiry process may also send an acknowledgement to your email address.

If you proceed with a booking, information relevant to the agreed arrangements may be needed to coordinate your trip and handle related customer support. Ask us before sharing additional documents or sensitive details.

4. Cookies, analytics and spam protection

The website uses Google Analytics to measure website activity and Google reCAPTCHA to help protect enquiry forms against automated abuse. A short-lived session is used to display the enquiry confirmation page after a successful submission.

These services and the hosting infrastructure may process technical information such as browser or device details, IP addresses, page activity and cookies. Embedded review widgets and other third-party content may also connect your browser to their providers.

For Google's processing practices, read the Google Privacy Policy and Google Terms of Service. You can manage cookies through your browser settings; restricting them may affect enquiry verification or other website functions.

5. Service providers and external links

Website hosting, email delivery, analytics, spam protection and embedded-content providers process information as part of delivering their services. Where a booking requires a transport or other travel service provider, relevant trip and contact details may be shared to arrange that service.

Call, email and WhatsApp links open separate communication services. Information you share there is also handled under the relevant provider's privacy terms. Links to another website do not make that website part of udantravel.com.

6. Records and security

Enquiries can remain in email records, and confirmed bookings may generate additional correspondence and business records. This notice does not set a fixed deletion period for all records. Contact us to ask about information connected to a particular enquiry or booking.

The website enquiry flow uses encrypted connections and server-side validation. No website or communication service can guarantee complete security. Use the published contact details if you suspect an incorrect or suspicious booking message.

7. Your questions and requests

You can contact us to ask about information you supplied, correct inaccurate contact or trip details, request deletion, or ask us to stop contacting you about an enquiry. We may need to verify that the request relates to you before responding. Some records may need to be retained for existing bookings, accounting or other applicable requirements.

Email info@udantravel.com with the subject “Privacy request”. Include the enquiry date or booking reference if available; avoid attaching unnecessary identity documents.

8. Updates to this policy

This policy may be updated when website features or information-handling practices change. The date shown on this page identifies the latest published version.

9. Contact Udan Travel

Udan Travel Ind Services
Shop No. 18, Nehru Market, Jwalapuri, New Delhi 110087
Near Udyog Nagar Metro

Email: info@udantravel.com
Phone: +91 7011911252

For travel and booking questions, visit our Help Centre. For booking terms, see Terms & Conditions.